Meet Leona. Leona has worked for Camelot for 13 years in a variety of different roles. She currently manages the Webchat team.
Camelot changes lives in 2 ways. Through our winners and through the funding and work we do for good causes. Leona has been at the forefront of both. Here’s her story...
Dealing with winners is definitely the most unique part of my role. No two winners calls or reactions are the same. Over my 13 years here I have heard some sad, wonderful and amazing stories. The most memorable one for me is when I spoke to the winners of a £161m Euromillions jackpot. They realised they had won on the Friday night, however the National Lottery Line had closed. The couple who have been married for years said they stayed up all night in disbelief. They had a lake at the bottom of their garden which they said they had never taken the time to appreciate before due to their busy lives. That night they sat in the kitchen and watched the sunrise over the lake, They chatted all night about their life together, their children and how incredibly different all their lives would be going forward. This really touched my heart as they said they had never taken the time to talk and appreciate each other before, as day-to-day life takes over. This really is the call that I will remember forever.
I can't express how proud I feel to work for a company that gives so much back to charity through volunteering. This really has become a passion of mine. I have been lucky enough to be involved with 'The Silverline' where I have been matched with a letter friend who I write to every fortnight. 'The Peace Hospice' where I helped plan and run an Xmas event. I also participated in The Moonlight Walk in Cassiobury Park to help raise funds . At 'The Prince's Trust' I helped facilitate a group of young adults to prepare them for interview's, help with their CV and generally help with social skills and confidence. Throughout our lives someone we know may need support from one of these charities. It really is heartwarming and uplifting to feel you have made a difference. All you need to do is give your time - no matter how little that is, it really does help. Winning is life-changing for our players and volunteering has been life-changing for me. These experiences have really touched me. I know volunteering is something I will always continue to do in whichever way I can.