Anyone who spends time in Customer Operations will appreciate what we do and what fun we have while we do it

teams customer ops


Discover what a day in the Customer Operations team looks like...

Find out more

culture customer ops


We're proud of our amazing culture at Camelot. See how things work in one of our biggest teams...

Find out more

Leona casey walking small

Life Changing

Meet Leona. Leona has been changing lives at Camelot for 13 years...

Find out more

Featured Jobs

We're growing fast and we have lots of roles available in our Customer Operations team. 

Junior IMC Agent

The Incident Management Team (IMC) have the responsibility to successfully and effectively manage any hardware and software faults for National Lottery terminals, ensuring that the maximum number of terminals are trading at all times...

Read more

Contact Centre Agent - Webchat

We’re on the hunt for energetic and enthusiastic individuals to join our Customer Service Department working in our Webchat team...

Read more

Team Manager

We’re currently looking to recruit an experienced passionate Team Manager to join our Customer Operations Team who provide end-to-end support to both our players and retail customers...

Read more

Our values drive our everyday

Blue rocket graphic

Take charge

We step up and do amazing things

Pink signs graphic

Act together

We work as one team across the business

Blue fish swimming graphic

Think differently

We challenge each other and try new ways

Party popper graphic

Be playful

We make work fun and never wait to celebrate

Bee hive graphic

Do right

We meet our responsibilities across all areas